Privacy Policy

Lotus Bleu Rentals, operating under Lotus Group Holdings Inc. ("we," "us," or "our"), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry through our contact form.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or submit your personal information.

1. Information We Collect

We collect information you voluntarily provide to us when you:

• Submit an inquiry or contact form on our website
• Request a property audit or consultation
• Contact us via email or phone

The personal information we may collect includes:

• First and last name
• Email address
• Phone number
• Property type and location
• Inquiry type and details
• Brokerage or company name (for realtor/broker inquiries)

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages, through standard web server logs and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or service request
• To provide you with information about our property management programs
• To schedule consultations or property audits
• To improve our website and services
• To comply with legal obligations
• To send follow-up communications related to your inquiry (you may opt out at any time)

We will not use your information for automated decision-making or profiling without your explicit consent.

3. How We Share Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: We use Formspree to process form submissions. Formspree processes your data securely in accordance with their own privacy policy. We do not store form submission data on our own servers.
• Legal compliance: We may disclose your information if required to do so by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience and analyse how visitors use our site. The types of cookies we use include:

• Essential cookies: Required for the website to function properly (e.g. remembering your cookie consent preference).
• Analytics cookies: Help us understand how visitors interact with our website so we can improve it.

When you first visit our website, you will be presented with a cookie consent banner. You may choose to Accept All or Decline. If you decline, only essential cookies will be used. You can also clear your browser cookies at any time to reset your preference.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Inquiry and contact form data is retained for a maximum of 24 months from the date of your last communication with us. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal information
• Right to withdraw consent: Withdraw consent for us to process your information at any time
• Right to object: Object to our processing of your personal information for direct marketing purposes

To exercise any of these rights, please contact us at the details below. We will respond to all requests within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS (SSL encryption). Form submissions are processed through Formspree's secure infrastructure.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: